I need help

[Shareefa]

Yesterday the shop emailed me saying that they cannot take from my credit card address so they will give my money back. And they still haven't.
I need the money back so I can re-purchase it with a paypal. I ordered a lot and its a lot of money!
My order number is 523293
PLEASE DO SOMETHING ABOUT IT

[g-cut]

hello shareefa,

you got the money back. please check again.
our customer service already contacted you.

please place another order and use the paypal payment. unfortunately we cannot accept your credit card.

best regards

your hhv.de team

[Shareefa]

Hello G-cut,
I checked my bank account just now and its still the same.

If you check my profile it says that I have the amount of money spent but its in my credits. I don't understand how to use those credits.

[Shareefa]

I'll wait a few hours maybe it takes time until its back into the card